AI risk & compliance management
ServiceNow application that inventories AI agents, models and MCP servers as configuration items tied to the CMDB, with persona-based views for AI stewards, owners and risk/compliance users, and lifecycle plus risk and compliance oversight for platform customers already using ServiceNow.
commercial · generally available · Research snapshot 2026-09-06
Visit the official product source ↗AI risk & compliance management · Agent discovery & inventory · Model lifecycle & governance
Useful conversation with: AI steward, Risk and compliance manager, IT service owner.
Demonstrate how a discovered third-party AI agent becomes a CMDB configuration item with owner, lineage and a risk assessment task for the AI steward.
Support labels reflect the supplied research. Documentation and vendor claims are not independent product tests. “Not established” means the researcher did not find support; it does not prove a capability is absent.
Documented by provider
ServiceNow product documentation for the Australia release describes an AI Control Tower dashboard showing AI status, AI inventory and AI metrics, with distinct navigation for AI steward, product/asset owner, workspace user and risk and compliance user personas.
Limit: Docs page describes dashboard and role visibility only; it does not detail discovery mechanisms or risk assessment content.
Vendor claim
Product page claims automatic inventory of first- and third-party AI agents, models, copilots, MCP servers and datasets, including shadow AI, with each asset enriched as a configuration item carrying lineage, ownership and relationships tied to the CMDB.
Limit: Marketing page; discovery coverage, connectors and accuracy are not evidenced, and CMDB enrichment presumes ServiceNow platform adoption.
Listing does not imply partnership, supplier status, a working DutyGraph integration, or a compliance certification.
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